Privacy Policy

This Privacy Policy describes how X-score AI ("we", "us", or "our") collects, uses, and protects your personal information when you use our sentiment analysis platform. We are committed to transparency and protecting your privacy rights under GDPR, CCPA, and other applicable data protection laws.

We collect information you provide directly (account details, payment information, API usage data), information collected automatically (device information, usage analytics, cookies), and information from third parties (social media data you authorize us to analyze, payment processors).

We use your information to: provide and improve our services, process your transactions, send service updates and marketing communications (with your consent), ensure platform security, comply with legal obligations, and conduct research to improve our AI models.

We do not sell your personal information. We may share data with: service providers (cloud hosting, payment processing, analytics), business partners (with your consent), legal authorities (when required by law), and in business transfers (mergers, acquisitions).

We implement industry-standard security measures including encryption in transit and at rest, regular security audits, access controls and authentication, secure data centers, and incident response procedures. However, no system is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you have rights to: access your personal data, correct inaccurate information, delete your data (right to be forgotten), restrict or object to processing, data portability, and withdraw consent. Contact us at privacy@x-score.ai to exercise these rights.

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and legitimate business purposes. Anonymized data may be retained indefinitely for research and analytics.

X-score operates globally. Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses and compliance with Privacy Shield principles where applicable.

Our services are not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.