Question 1

What is X-Score?

Accepted Answer

X-Score is an AI-powered sentiment analysis platform that helps brands monitor, analyze, and understand social media conversations. We use advanced natural language processing to provide real-time insights into tweet sentiment, engagement patterns, and brand reputation.

Question 2

How does X-Score work?

Accepted Answer

Our platform uses state-of-the-art AI models to analyze tweets in real-time. We process text, detect sentiment, identify key topics, and calculate engagement scores. Our system can handle slang, sarcasm, and context-specific language that traditional tools miss.

Question 3

What makes X-Score different from other tools?

Accepted Answer

Unlike generic sentiment tools, X-Score is specifically trained on social media data. We achieve 94.2% accuracy on tweet analysis, outperforming GPT-4 and other general-purpose models. Our system understands internet slang, cultural context, and nuanced expressions.

Question 4

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and offer annual billing with a 20% discount.

Question 6

Can I change my plan later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences.

Question 7

Do you offer refunds?

Accepted Answer

We offer a 30-day money-back guarantee for annual plans. Monthly plans can be cancelled anytime with no penalties.

Question 8

How accurate is the sentiment analysis?

Accepted Answer

Our Sentient v2 model achieves 94.2% accuracy on social media sentiment analysis, consistently outperforming GPT-4 (89.5%) and RoBERTa (82.1%) on Twitter-specific tasks.

Question 9

What languages do you support?

Accepted Answer

Currently, we support English with native-level understanding of slang, dialects, and cultural context. Additional languages are coming soon.

Question 10

How do you handle data privacy?

Accepted Answer

We take privacy seriously. All data is encrypted in transit and at rest. We never sell your data, and you maintain full ownership of your analytics. We're GDPR and CCPA compliant.

Question 11

What's your API rate limit?

Accepted Answer

Rate limits vary by plan: Starter (100 req/min), Professional (500 req/min), Enterprise (custom limits). All plans include burst allowances for peak usage.

Question 12

How long does integration take?

Accepted Answer

Most teams are up and running in under 30 minutes. Our REST API is straightforward, and we provide SDKs for Python, JavaScript, and Ruby.

Question 13

Do you offer technical support?

Accepted Answer

Yes! Starter plans get email support (24hr response), Professional plans get priority support (4hr response), and Enterprise plans get dedicated Slack channels with real-time assistance.

Question 14

Can I export my data?

Accepted Answer

Absolutely. You can export all your data anytime in CSV, JSON, or via our API. No lock-in, ever.

Question 15

Do you integrate with other tools?

Accepted Answer

Yes, we have native integrations with Slack, Discord, Zapier, and webhooks for custom workflows. Enterprise plans can request custom integrations.

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